educoins are credit for educom or for the edustore. 1 educoin = 1 cent, 100 educoins = 1 euro. There are 3 ways to collect educoins. First, you can use an invite to educom and sign up through it for an educom tariff. The second way is by sending invites yourself and your friends successfully redeem this invite and sign up for an educom tariff.The third way is to buy educoins (like vouchers) in the edustore.
You can redeem educoins in your educom user profile either for invoice credits for your next educom bill OR as a voucher for your next purchase from www.edustore.at. you redeem them for invoice credits up to and including the 24th of any month they will be charged in the following educom invoice (up to the maximum invoice amount; the balance will be offset in the next billing cycles).There is no minimum order value for redeeming shopping vouchers on www.edustore.at, however shopping vouchers can only be redeemed for products that are sold directly through the edustore (exceptions are e.g. the Apple affiliate store, Microsoft affiliate store).
educoins can be redeemed in the educom user profile in the menu item "educoins" for educom invoice credit or directly at www.edustore.at when placing an order for shopping vouchers. You can find your educom user profile through the button "My educom" in the menu bar at the top frame of the website.
educoins are valid for 5 years and can be redeemed during this period.
educoins that were redeemed for invoice credit worth 10€ are listed in the educom app as well as in the educom account manager:
Yes, of course! This is possible with the voice plans. In contrast, roaming is deactivated for data plans .
You can find all expenses as well as countries and zones on this page.
You can activate or deactivate voice and data roaming anytime in the educom app or in the account manager in the menu item “settings”. You can also activate data roaming by sending an SMS with the text “roaming data active” to +43 681 810 919 or by calling our customer service at 810 919 and disclosing your customer password or PUK code. Once you have activated roaming for your SIM card, you can turn off roaming in your device settings.
You can reach our roaming service at +43 681 810 9283 and get more information about roaming.
From abroad, you can call the number with your educom mobile phone for free.
Within Austria it costs as much as an average domestic call.
Travel the EU with educom
On 15.06.2017 “roam like at home” has been enacted. The usual roaming costs in EU member states including Liechtenstein, Norway and Iceland have been dropped and you can use your mobile plans in those countries like at home.
This regulation applies whether you have a contract or a prepaid card. The only requirement is a roaming-capable sim-card.
If you have an educom mobile plan with free units, you can call and text within a EU country as if you were at home as well as make calls and text to Austria! There is only a limit on the data volume. You can see your available EU data after first abroad use in your app or in the account manager.
For the vamos mobile plans this means: 3,7 GB is available in the EU (as of 2020: 4,8 GB).
For the muchos mobile plans this means: 5,2 GB is available in the EU (as of 2020: 6,7 GB).
You can find more information on roaming here.
All roaming is regulated under the Fair Use Policy. Per regulation you have to use your mobile plan mainly in Austria. This means that you will need to show proof that you have a fixed address and a permanent job or are studying full-time in Austria. If a mobile plan was used mainly ouside Austria, within a period of 4 months, a surcharge for minutes, SMS and MB may be added. But you will be informed on time with an SMS about possible additional costs.
Yes you can make international calls and texts to all our supported countries! The following fees apply to calls per minute:
Texts send to abroad made with our mobile plans (vamos and muchos plans) cost €0.039; for data plans (datos plans) €0.072
You even can make satelite calls with our mobile and data plans (your phone must be able to make such calls)! You can connect to satelitites with the following prefixes: 6xxxx, 7xxx, 87x, 87xx, 87xxx, 88xx, 88xxx - €6,-/minute
* Calls into the EU zone are regulated by the European Union (last change, 15.05.2019)
Please note that your contract with your existing provider does not automatically end when you transfer your number. You will need to cancel it separately.
The so-called number porting ordinance information offers an overview of all of the costs of your existing provider that are due until the end of the contract (e.g. for the premature cancellation of the number porting ordinance costs of the provider) as well as a potentially still existing binding period.
Your current provider can charge you for issuing the number porting ordinance information, which you can find out about in the respective tariff provisions.
Taking over your number is for free on educom’s side. Your current provider may ask for a fee, which you can find out about in the tariff provisions and which normally costs 10 euros (1 euro for the number porting ordinance information and 9 euros for the porting).
It usually takes 3-5 weekdays. Please note that you need to request the porting before your number expires.
Additional packages expand the services of your educom tariff. For example, you can activate the 1 GB refill package for more data volume. You can activate additional packages anytime in the educom app, in the account manager or with an SMS.
After activating, the package is automatically renewed until the end of the billing cycle. Please note that you need to cancel the package if you no longer wish to use it. The additional packages are:
- educom 1 GB más
- EU 100 (international telephony)
- Roaming internacional 100
After activation, you will receive a confirmation SMS within a few minutes and can then use the additional package immediately.
You can add 1GB data volume for €3,90 to your current plan at any time. The 1 GB additional package is automatically renewed after activation until the end of the billing cycle. Please note that unused data volume cannot be taken on to the next billing cycle. You have 0,9 GB available for roaming in the EU.
The package is activated only after the included data volume is used up for the phone plan. If you activate it beforehand, it will be charged as soon as you actually use some of it (meaning as soon as the entire data volume included has been used up).
There is no exception to this for EU roaming. The 1GB más will effectively activate once the whole data volume is used up and not just the EU data volume. It is not possible to activate the 1 GB más right after the 2,2 GB EU data volume and to use the 0,9 GB EU data volume.
Taking vamos as an example:
You can add the roaming package with 100 units (minutes/SMS/MB) for the roaming zone 3 - this means Bosnia, Switzerland, Serbia, Turkey, USA and Canada (updated on 11.July 2019) for €14,99 through the app or the account manager. Roaming applies to Austria and within the included countries.
The roaming package is valid for 1 billing cycle. Once the 100 units are used up the package is automatically activated again (up to 5 times for €14,99 each within the billing cycle). This means that it is automatically refilled. Of course, you will be informed on time with an SMS.
Please note that you need to cancel the package if you no longer wish to use it. You can find further details here.
You can activate the additional package with 100 minutes from Austria to EU countries including Switzerland, Liechtenstein, Norway and Iceland for €3,49 in the app or in the account manager.
It is valid for one billing cycle (unused minutes cannot be taken over to the next cycle). This means the refill happens automatically.
Please note that you need to cancel the package if you no longer wish to use it. You can find futher details here.
With the educom app and educom account manager you can always have an overview of all of your expenses, customer information, free minutes and settings. They include the following features:
The educom app is optimized for smartphones and tablets and available for the following operating systems:
You can find the account manager through the icon "My account" at the top right of the menu bar and then in your account at the left of your menu bar in your educom account manager and here.
If none of this has been helpful, please call our customer service at 810 919 or firstname.lastname@example.org.
Certain tariffs (educom vamos) reduce the internet connection speed once the predetermined data volume has been reached. Please check whether you have already reached the limit.
Simply give us a call at +43 681 810 919 and disclose your original PIN, PUK or customer password. We will block your SIM card for you.
If you would like to replace your educom SIM card with a new one and still keep your number, please follow these steps:
1. Order a replacement SIM card here.
If you think your SIM card may be defect, please contact our customer service at +43 681 810 919 or email@example.com and we will be able to send you an RMA number for transmitting the SIM card. Then you can send the filled out SIM exchange form together with the defect SIM card by mail to educom, A1 Telekom Austria AG, Lassallestraße 9, 1020 Vienna. We will check your SIM card and in case of a defect send you a new one by mail.
If your hotspot does not pop up or you see the following error message: “In order to activate the personal hotspot for this account, refer to carrier”, please check in the internet settings whether the correct APN has been saved.
You can usually find the settings in the following sub-pages: Settings -> Mobile Network -> Data Options -> Mobile Data Network
At the bottom you can find “personal hotspot”. Please fill out the following information:
Invites are the revolutionary recommendation bonus of educom. Send invitation links to educom to your friends and each successful commission will earn you and your friends each 1000 educoins.
As soon as you are an educom customer you receive your own invitation link. You can send it to your friends through "my educom" (at the top right in the menu) and recommend educom to them like that.
Invites from websites such as tarife.at can be used once per account.
You cannot combine a start bonus sale from educom (through a new tariff registration) together with an invite you received from a friend
in the same sale period.
But you can use the start bonus and send invite links to your friends if you like.
You can access your educom user profile with the button "My account" in the menu bar at the top frame of the website.
Your invoice contains a detailed statement that includes itemized call details. You can access your monthly statement anytime in the account manager or in the app in the menu item "Your monthly statement".
Some things you will definitely not find on your bill are:
Your invoice will be sent to you as an email, an electronic invoice in the app or in the account manager or by mail. You can change the way in which you receive your invoice anytime in the menu item „settings“ in the educom app or in the account manager.
Following the RTR regulation, an automatic blockage of the data services is enforced for security reasons starting from 60 euros. A permanent lift of the blockage is possible once per year for free, the reinstatement of the safety measure is always free. A permanent lift of the blockage needs to be sent in written form and signed to firstname.lastname@example.org or by mail to educom, PO box 4040, 1010 Vienna. A temporary lift of the blockage for the running billing cycle is possible by calling the educom customer service and disclosing your customer password or PUK code or via SMS.
Just break the SIM card out of the card holder in the desired size, put it in your unlocked mobile phone, enter the PIN code from the card holder and you’re ready to go. Why not just go ahead and install the educom app, in order to organize your SIM card optimally.
If your smartphone did not automatically take over the internet settings, please make the following configurations:
If the mobile internet still does not work, please activate "roaming" in your smartphone settings. To make sure no potential roaming charges accrue, just deactivate "roaming" in the educom app or in the educom account manager.
There is no universal solution, please check the instructions of your device.
You can change the settings of your call forwarding anytime in the educom app or in the educom account manager in the menu item "settings". You can also activate the option to directly edit call forwarding on your phone.
Just call your mobile mailbox at 810 830 and press "0" to get to the settings.
You can simply deactivate and activate your mobile mailbox online in the account manager or in the app in the menu item "settings".
We offer the best mobile plans for students at the best prices and without unnecessary costs. We offer internet with LTE-speed from A1. You can also earn store credit by inviting friends.
Students of universities and universities for applied sciences as well as employees of educational institutions.
Your student status is verified through one of the following three ways..
Order online: Simply register your tariff online right here and you will receive the SIM card for your unlocked device postage free.
Get it directly: You can also register your tariff at our edustore home base at Universitätsstraße 4, 1090 Vienna. Just be sure to bring:
1) a valid photo ID (passport / ID card / driver’s license) & student ID
2) debit card (unless you know your IBAN by heart ;-))
3) online banking details (authorization number, PIN and iTan or mobileTan)
A1 reserves the right to check the student status after 5 years and in case of a lapse of the conditions of use to switch, with several advance notices (after 6 months), the tariff to educom básico and to offer you a suitable tariff from the A1 portfolio. You can simply confirm your student status by logging in again to the edustore or to educom with your uni login (aconet) or with your uni email address or by uploading a uni (or UAS) certificate. The educom básico is a so-called "pay as you go" tariff at € 0,039/minute or SMS and € 0,9/MB. ->Details here<-
You can cancel your contract tariff anytime in accordance with a one-month cancellation period for the end of the next month. Send us a dated written cancellation signed by the contract holder to email@example.com or mail it to educom, PO box 4040, 1010 Vienna. After your cancellation you can continue using your SIM card as a prepaid card with the básico tariff. (You can find the details of the tariff terms in our fee overview. This means you will be able to keep your number and can also phone and browse the internet. Just keep in mind that you will need to charge your credit accordingly.
With educom you can phone and browse the internet in the A1 LTE-speed network. You can check the network coverage in your location here.
The contract commences when the delivery is completed. The billing cycle begins at the same time. In case of shortened billing periods, e.g. when registering at the middle of the month, fees will be charged aliquot.
If you want to change your bank account from which you want to pay your educom contract, you have to use the "SEPA-Lastschriftmandat" form. Fill out the form and send it to firstname.lastname@example.org
If you no longer know your PUK for filling out the form you can also snap your ID and attach it to your mail instead.
- Your telephone number’s already includes a standard voicemail system.
- If you receive a call while you are on the phone, not available or unable to answer, the call will automatically be transferred to your voicemail.
- Free SMS will inform about new voicemails.
- Your voicemails will be saved for 14 days. Your voicemail system can record and save up to 15 3-minute-long messages.
You can reach your number’s personal voicemailbox (of your educom standard-tariff) under 810 830. Whilst listening to your mailbox you can use the following entries to manage your voicemails:
*> Back to menu
If you want to listen to your voicemails from a different phone number please call your mailbox number according to your educom telephone number:
Fort the phone numbers 0681-10 xx xx xx dial +4368111 and the last six digits of your telephone number
Fort the phone numbers 0681-20 xx xx xx dial +4368121 and the last six digits of your telephone number
Fort the phone numbers 0681-81 xx xx xx dial +4368182 and the last six digits of your telephone number
Fort the phone numbers 0681-84 xx xx xx dial +436817784 and the last six digits of your telephone number
Fort the phone numbers 0699-81 xx xx xx dial +4369982 and the last six digits of your telephone number
Enter your voicemail-password
Even if you have disabled your voice mailbox password by default, you will need to enter it in an external voice mailbox query.
Call your mailbox under 810 830. By pressing “0” you can change the following settings:
- Record personal voicemail greeting
- Edit your existing voicemail greeting
- Choose a menu language
- Choose a voicemail-password (in order to listen to your mailbox from another telephone(-number) or abroad)
Password-protection is deactivated for you telephone number by default. You can change your voicemail-password in the menu under Settings “Einstellungen” by pressing “5” in the mailbox-menu.
Listening to voicemails abroad:
- Create a password, while your still in Austria under 810830
- If you are abroad, dial the following number in order to listen to your voicemails +43699810830 (depending on the current roaming-conditions)
Receiving voicemail abroad:
- Receiving or redirecting incoming calls to your mailbox is free of charge in the EU.
Automatically redirecting calls to your mailbox:
- Attention! If your phone is programmed to automatically redirect missed calls to your mailbox, the additional costs will be incurred!
- A incoming call will be directed to you via the partner network of the country you’re in. If you don’t pick up, the call will be redirected to your mailbox – you will then simultaneously be charged the incoming and outgoing call rates for the redirection of the missed call to your Austrian mailbox.
You can switch your voicemail system off/on whenever you want:
- Online in the Accountmanager (“Kontomanager”) or in the educom App under the menu point Settings (“Einstellungen”)
- Via telephone call with the educom customer-service under 810 919. Keep your customer password and / or your PUK code at hand.