Problems with payment, connection, etc.

My tariff could not be reactivated due to a payment problem, what should I do?

If you have problems collecting money from your account / card at Klarna, or you received an SMS saying that your rate did not renew automatically, please click here:

Why do I sometimes have no network/internet in EU countries?

If you have ever been in an EU country outside of Austria and had no network / Internet there for a while, it may be because not all networks have a roaming agreement with our three-network.

The solution in this case is the manual network search on your cell phone. You can manually select a network that is registered as a partner of Drei.

Here is a list of Drei's roaming partners:

Hungary: Telekom, Telenor, Vodafone

Netherlands: KPN

Italy: Wind, Vodafone, (Tre)

UK: Vodafone, Three

Belgium: Base, Proximus

Croatia: Telekom

Spain: Vodafone, Yoigo

Portugal: altice meo

Germany: Telekom, Vodafone, O2

USA: T-Mobile

Czech Republic: o2,

Iceland: Nova, Vodafone, Siminn

Slovenia: A1, Mobitel

Greece: Vodafone, Wind

Romania: Orange, Vodafone

Sweden: 3

Poland: Play Mobile, Plus

Denmark: 3

Serbia: Telenor

Montenegro: Telenor

Unfortunately, since there is no official information on this topic, some of the partners may not be listed here.